Frequently Asked Questions

Order Related

We recommend that you pay directly by bank draft. After payment, we will start the production process. You can also place your order on Alibaba’s international website via their secure payment process.

Yes, we welcome sample orders to test and check quality. Contact us by email and you will receive a prototype at a low price. We can also give you an additional free machine in your official order.

If you choose to become a distributor of GEEKOM products, there is usually no minimum order quantity. However, the higher the quantity you order, the lower the price per unit, and the more sales support we give you.

If you are customizing units with your own brand, we usually have a minimum order of 100 units.

GEEKOM Brand Product mass production needs 7-20 days. More time may be needed based on order quantity. ODM Product to be negotiated.


1. A door-to-door courier (e.g., DHL, UPS, FEDEX, etc.) usually arrives within 5-30 days. We can also send goods to your shipping agent in China. If you don’t have a shipping agent, we will choose the cheapest one for you.

2. Air shipments usually take 5-10 days to arrive.

3. Sea shipments usually take 15-30 days to arrive.

We usually provide FOB prices. Therefore, the customer needs to pay the shipping cost. If you have appointed Express, you will provide your express account, or you can pay according to Express. If you do not request Express, we will choose an affordable option in China.

After-sales Service

1. We will always keep the quality the same as the buyer’s samples. If there are quality-related issues, we will compensate customers. In addition, according to after-sales data, our defective machine rate is less than 0.2%.

2. We will solve selling problems for our customers.

1. Product quality. According to our sales data, the defective rate of our products is controlled within 0.2%. This is proof that our quality is higher than international standards.

2. Product technology. The level of our product workmanship, including the choice of materials, is an industry leader. Most of the products in the industry have all-plastic bodies, but our products feature internal metal frames.

3. Product price. Our products are built using completely independent research and development. Our products offer excellent quality at a more competitive price than other brands.

4. After-sales service. We believe in a principle of long-term business and long-term cooperation. If you have any after-sales problems, we will actively solve them for you.